creenshot:
1) Total solution time (Summe Lösungszeit): the total time we needed to solve the request
... ) Credited maintenance time (Angerechnete Wartungszeit): the time that we offset with the available main... me used during the current year (Genutzte Wartungszeit laufendes Jahr): the total time of all requests t... maintenance time in current year (Übrige Wartungszeit laufendes Jahr): the remaining maintenance time a