From 2022, we will differentiate and expand our maintenance models. This is how we safeguard our claim to continue providing you with the best support. Because global developments and requirements for your software applications need to be solved:
Software must be variably installable and usable: stationary, together with existing infrastructure, mobile for home office or trade fair: PC CADDIE must be available from everywhere and operable on multiple end devices. In addition, the applications of the teams in the golf facilities are becoming more differentiated: the front office with green fee sales and member support needs other work flows than the back office for tournament organisation, accounting, management or the hotel reception.
With the new Business Edition 2021, we have comprehensively further developed your PC CADDIE: Higher performance, a flexible user interface, responsive designs of many elements, comprehensive reporting. And optional access via BrowserApp.
Due to the professionalisation of golf courses and the associated increase in digital services, the importance and complexity of your consulting, support and training is growing. We, as a central IT partner of your golf course, are responsible together with your IT experts for data security, performance and integration in your internal network architectures. We also consistently secure our service in the future by training and developing our team experts.
Your support requirements differ depending on the degree of digitalisation and your service offering: golf resorts with large catering facilities and long opening hours, connected hotel operations, multi-club facilities and golf facilities with a high degree of automated services want additional service. We have examined these requirements and offer two additional maintenance packages from 2022, which differ in the scope of support times, response processes, technical hotline and update and hardware services.
Applies to all existing maintenance agreements: From 2022, your existing maintenance agreement will change to the „Business“ package. This entails an increase in the annual maintenance costs from 12% to 15% of your licence volume. This will include:
The optional upgrade package „Professional“ is designed for golf courses that require additional support from the PC CADDIE support team due to a high level of digitalisation or for staff support. This package includes:
The Upgrade Package „Premium“ is designed for golf resorts which, due to long opening hours and complex IT infrastructure, require extended technical support availability and full access to our support and technical team:
Do you have any questions and would you like individual advice on the best solution for you? please contact us.
| Service | Business | Professional | Premium |
|---|---|---|---|
| Increase in included support and service hours | plus 25%* | plus 110%* | Flat |
| Response time to technical faults | Fastest possible | up to 4 hours | up to 4 hours |
| Resolution time for technical faults | Fastest possible | Fastest possible | Prioritised |
| One-off annual discount on licence/module purchases | 15% | 20% | 25% |
| Support hours: April to October: 9:00 a.m. to 8:00 p.m. November to March: 9:00 to 18:00 | yes | yes | yes |
| Update service: Updates are installed by the PC CADDIE technical department | - | yes | yes |
| Browser access to PC CADDIE | - | 3 users | 10 users |
| Permanent PC CADDIE system check (live tracking of processes, reaction speeds, \\availability of terminals, clients) | - | - | yes |
| Annual technology performance check (detailed check of IT infrastructure, response times, 48-hour load test) | - | - | yes |
| Annual on-site consultation (check of data maintenance, article and contribution structure, licence requirements, advice on expansion and optimisation) | - | - | yes |
| 8-21h/ 7 days fault support | - | - | yes |
| Annual maintenance costs of the licence amount used | 15% | 20% | 25% |
*compared to the scope of support hours until 2021